BYDAND MEDICAL GROUP
GP TELEPHONE ADVICE TIMES & GUIDANCE
URGENT ON THE DAY ADVICE LINES
8.45am – 9.00am & 2.15pm – 2.30pm:
These phone calls are dealt with by the Duty Doctor who is also covering the Accident & Emergency Department.
For patients who require urgent on the day advice or an urgent on the day appointment
(we encourage you to try the appointments line first if looking for an appointment as there are on the day appointments the receptionists can give out).
The GP will return your call as soon as possible, but if dealing with an emergency your call back may be delayed.
If your reason for wanting to speak to the Doctor is not urgent, it may be more appropriate to request a ‘general advice telephone consultation’. Please find information about these below.
GENERAL ADVICE TELEPHONE CONSULTATIONS
These are done by GP’s before or during their afternoon surgeries. You will be given a specific time slot and the GP will return your call as near to this time as possible.
They are for patients requiring general, non-urgent advice or routine medication queries.
There are some on the day general advice slots, but if these are booked up when you call, we would hope to offer you one within 48 hours.
GP TELEPHONE CONSULTATIONS
Telephone Consultations are phone appointments that can be booked in advance with a specific GP. These can be booked to discuss results, medications and for follow-up discussion. These consultations are shorter than a surgery appointment, therefore the GP’s ask that these are kept brief and to the point and are not to discuss multiple issues.
GENRAL INFORMATION REGARDING TELEPHONE CALLS
The Doctors have requested that reception staff ask for a brief description of why you are calling/requesting an urgent appointment. The reason for this is to allow the receptionist:
to direct your call to the most appropriate Health Care Professional
to offer you appropriate alternatives to GP telephone advice/appointments e.g Advance Nurse Practitioner appointment, Minor Ailments at chemist
If you do not wish to give this information, this is fine, it is your choice.
We ask that you are not rude or abusive to our staff when they are dealing with your call. The questions they ask are to allow them to help you and deal with your call quickly and efficiently.
Please note when the Doctor calls you back, this will appear on your phone as a ‘withheld’ or ‘private’ number.
Many thanks for your co-operation and understanding of our telephone systems.